Communities, virtual and physical, are at the heart of knowledge sharing in organisations, and are hence a vital component of any KM strategy, but how do you ensure their success, and measure and monitor their business impact?
The programme reflects an increase in the use of virtual collaboration tools, and includes a practical introduction to Social Network Analysis.

Topics covered will include:

• Understanding when to use Communities of Interest, Practice and Purpose
• The lifecycle of a typical community - tools, hints and tips for success at every stage.
• Roles and responsibilities
• Engaging communities in the use of virtual collaboration technology
• Ideas for community governance
• Using Social Network Analysis to measure the impact